Refund policy

This policy applies to books purchased on our website and delivered within India.
1) Return window
  • You can request a return or replacement within 2 days of delivery (as shown on courier tracking).
2) When a return/replacement is allowed (genuine cases)
  1. Wrong product received (different title, author, edition, or format from what you ordered).
  2. Printing defects (misprints, missing/duplicate pages, incorrect page order, major binding issues).
  3. Damaged or missing items in the shipment (e.g., transit damage, short shipment).
If the outer package looks tampered, you may refuse delivery and notify us within 2 days.
3) What isn’t covered
  • Change of mind or purchased by mistake.
  • Minor marks on outer packaging or slight cosmetic imperfections that don’t affect readability.
  • Damage occurring after delivery due to storage, moisture, or misuse.
  • Items marked non‑returnable on the product page, digital products, gift cards, and free gifts.
4) How to raise a request
Email customerservice@pratilipi.com within 2 days with:
  • Subject: Return/Replacement – Order ID
  • Details: Issue type (Wrong/Damaged/Defect/Missing) and a short description
  • Photos: Book cover, the issue area, and the outer box with shipping label
  • For damage or missing items, an unboxing video (if available) helps us resolve faster.
We’ll check the details and respond with next steps.
5) What happens next
  • Pickup: We’ll arrange a reverse pickup where available and share packing instructions.
  • Condition: Please return the item in its original condition with all inserts/freebies.
  • Quality check: Once the return reaches us, we verify the issue.
6) Resolution
  • Replacement (preferred) for the same title/edition if in stock.
  • Reship any missing item(s).
  • Refund if a replacement isn’t available or the case qualifies for a refund.
7) Refund method & timeline
  • Prepaid orders: Refund to the original payment method.
  • Cash on Delivery: Refund via UPI/bank transfer or as store credit (as you prefer).
  • Refunds are typically processed within 5–7 business days after verification.

8) Subscription Cancellation and Refund Policy     

  1. Subscription Cancellation
    Customers may cancel their active subscriptions at any time, subject to the applicable terms and conditions of the merchant. Cancellation of a subscription will stop future recurring payments, subject to the processing of the cancellation request and any payments already initiated.
  2. Refund Policy
    Case 1: Subscription Amount Deducted, but Product Not Delivered
    If the subscription amount has been deducted from the customer's account but the corresponding product has not been delivered, the customer may cancel the subscription and request a refund. Upon cancellation and verification of the request, the merchant will initiate a refund of the deducted subscription amount to the customer.
    Case 2: Subscription Amount Deducted and Product Delivered
    If the subscription amount has been deducted and the corresponding product has already been delivered, but the customer no longer wishes to continue with the subscription, the customer may request a return of the delivered product and cancellation of the subscription. Upon successful return of the product, in accordance with the merchant's applicable return policy, and confirmation of subscription cancellation, the merchant will initiate a refund of the deducted subscription amount to the customer.